Driver Manager / Dispatcher

*THIS IS A FULLY-REMOTE ROLE*

About Us

We are a 25 year old logistics business that is under new ownership and is a fast-growing courier service company specializing in same-day and express point-to-point courier services for manufacturing, medical, and professional sectors. As a fully insured, bonded, and Department of Transportation licensed corporation, we excel in providing secure, HIPAA and TSA-compliant delivery solutions, emphasizing integrity, reliability, and cost-effective services. Our dedicated approach has earned us a reputable standing as a trusted partner for businesses seeking quality, same-day delivery services at affordable rates.

Role

*THIS IS A FULLY REMOTE ROLE*

We are seeking an organized, proactive, and adaptable Driver Manager/Dispatcher to oversee both dispatching and driver management. This role is essential to keeping our operations running smoothly by ensuring deliveries are completed on time while also helping to recruit, onboard, and manage our independent contractors.

This is a dual role, with the long-term goal of transitioning the selected candidate into a full-time Driver Manager as our company grows. At that point, we will hire a separate Dispatcher to take over day-to-day dispatching duties.

Starting in dispatch provides an excellent foundation for becoming a successful Driver Manager. It offers direct insight into how customers place orders, what issues arise in real time, and how drivers need to stay organized to ensure smooth deliveries. This hands-on experience helps build the skills necessary to recruit, manage, and retain high-performing drivers effectively.

Responsibilities

• Dispatching & Order Coordination
• Receive, process, and assign delivery requests to independent contractor drivers.
• Monitor real-time delivery statuses and adjust assignments as needed to meet service deadlines.
• Maintain constant communication with drivers to ensure smooth execution of deliveries.
• Resolve service issues, delays, and other challenges in real time with a solution-oriented mindset.
• Maintain accurate records of dispatch activities, including driver assignments, delivery times, and any service disruptions.
• Driver Recruitment & Onboarding
• Identify, source, and actively recruit qualified drivers to expand the companys delivery capabilities.
• Conduct interviews and screenings to ensure drivers meet company standards.
• Onboard new drivers by providing training, outlining policies, and ensuring a positive first experience.
• Driver Management & Retention
• Build and maintain strong relationships with new and existing drivers.
• Act as the primary point of contact for driver inquiries, issues, and feedback.
• Motivate and engage drivers to ensure long-term retention.
• Monitor driver performance, providing guidance or feedback as necessary to maintain service quality.
• Customer & Contractor Support
• Provide quick and professional responses to customer inquiries via phone, chat, or email.
• Effectively “sell” independent contractors on accepting delivery assignments by highlighting key benefits (route convenience, earnings potential, etc.).
• Work closely with internal teams to ensure driver availability aligns with customer demand.
• Strategic Growth & Process Improvement
• Identify gaps in coverage and work to proactively recruit and schedule drivers to meet growing demand.
• Help develop and refine operational processes to improve efficiency in dispatching, recruiting, and onboarding.
• Provide data-driven insights and reports to leadership to optimize the driver pool and improve customer service levels.

Results

• Dispatching & Delivery Performance:
• 90%+ On-Time Delivery Rate - Ensure deliveries consistently meet promised deadlines.
• <10-Minute Dispatch Time - Assign drivers to deliveries quickly and efficiently.
• 85%+ First-Call Acceptance Rate - Secure driver commitments on the first outreach.
• Driver Recruitment & Retention:
• Targeted Driver Growth - Consistently meet recruitment goals to match delivery volume.
• 80%+ Retention Rate - Maintain driver engagement and satisfaction.
• Customer & Driver Engagement:
• Customer Satisfaction Score (CSAT) of 4.5+ - Ensure professional, solution-driven customer interactions.
• Driver Satisfaction Score of 8/10+ - Keep drivers engaged and motivated through effective communication and fair scheduling.
• Operational & Administrative Efficiency:
• Accurate & Up-to-Date Dispatch Logs - Maintain near 100% accuracy in tracking delivery and driver information.
• Process Improvement Contributions - Identify and implement at least two key workflow optimizations annually.

Requirements

• B2/C1 English proficiency - Strong verbal and written communication skills.
• Reliable internet access
• A quiet workspace
• Strong organizational skills - Ability to handle multiple tasks, shifting priorities, and real-time problem-solving.
• Excellent negotiation skills - Comfortable making calls and persuading drivers to take assignments.
• Experience in customer service, sales, or dispatching is a plus.
• Ability to remain calm under pressure and find quick solutions to operational challenges.
• Self-starter mindset - Someone who takes ownership and drives improvements without micromanagement.
• Familiarity with logistics, transportation, or courier services is a significant advantage.

Location

• Remote (EST Hours)

Job Type

• Full-time

Compensation

• $1,000 - $1,200 per month (Salary based on assessment)

Job Type: Full-time

Language:

• English (Required)

Work Location: In person