Insight Services Project Manager

Description

As the Insights Services Project Manager, youll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, youll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. Its an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience. Meltwater offers more than employment—its a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and youll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential. What Youll Do: Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients.
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwaters technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle.
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What Youll Bring:

• Bachelors degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields.
• Minimum of 2 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs.
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in English with exceptional spelling and grammar skills.

What We Offer:

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where youll work: 3 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001, South Africa Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way. Were proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, youll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, thats Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.