Product Manager

Product Management

• Drives business requirements and product feature definition for each product portfolio to ensure a seamless end-to-end digital customer experience

• Defines and assigns features to specific releases to meet key business objectives and serving customer expectations

• Sets product prioritisation and ensures appropriate delivery through a cross-functional team

• Active team member in business and IT teams to drive business objectives through product market fit

• Serves as key integration point with IT development, business process, architecture and business leadership

• Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyse results and continuously improve our performance through product improvements

• Managing the product backlog and prioritizing them based on changing requirements

• Overseeing all stages of product creation including design and development

• Work with stakeholders to understand their strategy, requirements and priorities to translate needs into recommended initiatives & projects that affect the product

• Monitoring and evaluating product progress at each stage of the process

• Liaising with the product team and end-users to deliver updates

• Participating in Scrum meetings and product sprints

• Continuously improve product engagement through active customer development and testing

• Define and track the metrics and data that will inform all product features and functionality decisions.

• Create business cases to motivate the prioritization of these initiatives to improve and drive these metrics.

• Analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements

• Use relevant data, analysis and external benchmarks to inform these requirements

• Elicit detailed, low level functional requirements and document these requirements such that detailed technical specifications can be compiled by Engineering

Operations & Finance

• Drive exceptional customer services across omnichannel digital products

• Adhere to and improve customer service levels across businesses and services

• Provide integrated reporting and feedback across

• Drive customer centric culture, processes and ways of working

• Plan, evaluate and manage budget for Product on a monthly and yearly basis

Qualifications and experience:

• Graduate degree or similar in IT, Engineering, Commerce or Marketing

• 3+ years experience in product development environments

• In-depth knowledge of Scrum and Agile Software Development Methodology

• Working knowledge of product development architecture

• Experience in an e-commerce, retail, rewards and loyalty programs would be to your advantage

Attributes Required:

• Must have a proven track record of execution and can formulate a detailed product roadmap, and to execute on that plan.

• Ability to wear multiple hats to guide business analysts, UX experts, and engineering to deliver world-class products.

• Be solution-oriented, accountable, highly motivated and have a robust personality.

• The ability to take initiative in ambiguous situations by identifying critical problems and driving solutions.

• Strong analytical background with data-driven decision-making. Attention to detail with a curious mind

. • Outstanding organizational and communication skills and the ability to balance multiple priorities

• An avid customer advocate.

• Understanding of design quality standards

• Ability to prioritize effectively