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Customer Service Consultant

Hello Group Recruitment | Centurion, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Hello Group Recruitment with the position of Customer Service Consultant - Hello Group Recruitment which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Consultant - Hello Group Recruitment below matches your qualifications.

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Job Advert Summary

The Customer Service Consultant will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the banks ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Minimum Requirements
  • Matric Certificate
  • Customer service qualification (Advantageous)
  • Knowledge of CRM Bank, OS ticket and Core Banking systems
  • Multiple Languages (Advantageous)
  • Experience in customer service (Financial industry)
  • Computer/Mobile Literate
  • International Remittance product knowledge.
Duties and Responsibilities

Key responsibilities

Inbound & Outbound Calls:

  • Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
  • Compliance: Ensure all processes follow the banks compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
  • Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

  • Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
  • 2-part Verification of client: voice call and video call the client
  • Attending to incoming calls

Ticket Management:

  • Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
  • Request and verify source of funds documents from clients in compliance with the banks policies and regulatory requirements.
  • Regularly follow up on tickets at least once a week.
  • Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
  • Cross reference information, verify Bank statements, IDs, POPS and payment notifications.
  • Data Entry: Accurately capture and record detailed information received from clients into the banks ticketing system.

Information :

  • Company : Hello Group Recruitment
  • Position : Customer Service Consultant
  • Location : Centurion, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Consultant job info - Hello Group Recruitment Centurion, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Consultant job info - Hello Group Recruitment Centurion, Gauteng in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 2025-03-06 | Expired Date : 2025-04-05

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