Admissions & Billing Clerk - SSISA Rehabilitation Hospital

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are.

Intercare SSISA Rehabilitation Hospital (Pty) Ltd in Newlands, Cape Town, seeks to recruit an Admissions & Billing Clerk to manage admissions, billing, and reception services efficiently, ensuring accuracy and minimal delays in clinical and financial workflows.

CRITICAL OUTPUTS

• Provide professional and efficient reception, admission, and billing services to patients and the public.
• Ensure accurate and timely processing of patient admissions and billing to minimise delays in clinical and financial workflows.
• Deliver excellent customer service by welcoming and directing patients appropriately, answering queries, and assisting with admission documentation.
• Capture and verify patient admission details, ensuring authorisations and payments are in place.
• Process charge sheets, apply correct ICD10 codes, and finalise patient files for EDI submission.
• Ensure the accuracy of billing and payment processing, including capturing charges within the required timeframe.
• Address account queries and escalate complex issues when necessary.
• Perform general administrative tasks such as reporting faulty equipment, ordering stationery, and assisting in reception areas as needed.

REQUIREMENTS

• Grade 12 qualification (Tertiary qualification is advantageous).
• Minimum of 2 years of admissions and billing experience, preferably in the healthcare industry.
• Experience with the AS400 system will be an advantage.
• Fully proficient in Microsoft Word and Excel.
• Strong attention to detail and ability to work in a pressurised, deadline-driven environment.
• Excellent customer service and communication skills.
• Own transport required.
• Willingness to work overtime and be on call for emergencies when required.