Team Leader, Cash (Level 1)

Job Overview Business Segment: Personal & Private Banking Location: ZA, WC, Cape Town, Louwtjie Rothman Street Job Type: Full-time Job Ref ID: 80439107A-0001 Date Posted: 3/4/2025 Job Description The Team Leader, Cash (Level 1) is entrusted with the critical responsibility of overseeing all cash-related operations, including Cash Consultant I duties and ATM management, for designated Point(s) of Representation (POR/s). This role demands strict adherence to client experience standards, product knowledge, and established protocols. Key responsibilities include: Oversee and rigorously manage all cash-related activities within assigned POR(s), ensuring strict adherence to organisational policies, regulatory requirements, and risk mitigation strategies. This includes supervising personnel, enforcing cash management procedures, maintaining ATM functionality, and conducting thorough audits to uphold accuracy, security, and compliance. Provide strategic oversight and authoritative guidance on cash operations, collaborating with internal departments for seamless integration, maintaining up-to-date regulatory knowledge, and delivering detailed performance reports to senior management. Additionally, develop and implement efficiency-driven strategies while assuming full accountability for the integrity and security of cash operations. Qualifications Minimum Qualifications: National Certificate in Banking (NQF5 FAIS aligned qualification or higher) Experience Required: 3-4 years of extensive branch banking experience, with a deep understanding of teller operations, frontline support, and the banks established policies and procedures. Demonstrate expertise in bulk cash management, ATM operations, and stringent cash handling protocols, ensuring precision, security, and regulatory compliance. Exhibit strong leadership and problem-solving abilities, enforcing strict adherence to policies while effectively managing high-pressure financial environments. Maintain an unwavering commitment to accuracy, security, and regulatory integrity, ensuring seamless cash operations and operational excellence within the branch. Additional Information Behavioural Competencies: Articulating Information Challenging Ideas Following Procedures Making Decisions Producing Output Providing Insights Understanding People Technical Competencies: Application & Submission Verification Banking Process & Procedures Client Retention Customer Acceptance & Review Customer Understanding Heart of Customer Experience Product Knowledge Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za