Gift Wrapping Assistant, Till Operator, and Sales Assistant

Position summary

Introduction

Job description

Gift Wrapping Assistant:

To offer high-quality gift wrapping services, ensuring a positive customer experience and an attractive, well-organized gift wrapping station.

Responsibilities:

• Provide expert gift wrapping for customer purchases, offering different styles and materials.
• Maintain a clean, organized, and visually appealing gift-wrapping area.
• Assist customers in choosing the appropriate wrapping and packaging options.
• Ensure all wrapped gifts meet company standards for presentation and quality.
• Provide a pleasant, helpful service and engage customers in a friendly, professional manner.

Qualifications and Skills:

• Grade 12 or equivalent NQF is an advantage.
• Creativity and attention to detail in gift presentation.
• Previous experience in a customer-facing role, especially in retail, is beneficial.
• Strong communication and interpersonal skills.

Till Operator:

To process payments accurately according to till procedures, ensuring smooth transactions and providing excellent customer service.

Responsibilities:

• Receive, balance, and sign off on float at the start of the shift.
• Handle customer transactions at the till, ensuring accuracy and efficiency.
• Maintain cleanliness and organization at the till station.
• Balance the till float at the end of each shift and report discrepancies.
• Ensure compliance with cash handling procedures and company policies.
• Provide friendly, efficient service, greeting customers as they check out.

Qualifications and Skills:

• Grade 12 or equivalent NQF would be advantageous.
• Basic numerical skills: counting, understanding figures, basic addition, and subtraction.
• Previous experience operating tills or handling payments in a retail environment is beneficial.
• Strong attention to detail and ability to manage cash accurately.

Sales Assistant:

To support customers with product selection and provide exceptional service, while maintaining a clean and organized sales floor.

Responsibilities:

• Assist customers in selecting products and offer information on promotions or special offers.
• Maintain an organized, clean, and visually appealing sales floor.
• Restock products, ensuring shelves are well-stocked and products are neatly displayed.
• Help with product placement, ensuring the store follows visual merchandising standards.
• Handle customer inquiries and resolve issues with professionalism and courtesy.
• Support the store team in achieving sales targets.

Qualifications and Skills:

• Grade 12 or equivalent NQF would be advantageous.
• Strong communication and customer service skills.
• Basic understanding of product features, benefits, and store offerings.
• Previous retail experience is an advantage.

Behavioural Competencies (For All Roles):

• Essential:
  • Adhering to principles and values.
  • Relating and networking with customers and colleagues.
  • Attention to detail, ensuring quality service in all tasks (gift wrapping, till operation, sales assistance).
  • Strong customer focus with the ability to handle difficult situations calmly.
  • Following instructions and store procedures.
  • Action-oriented and able to multitask in a fast-paced environment.
  • Ability to cope with pressures and setbacks, especially during peak hours.

Other:

• Be available and flexible to work different shifts, including weekends and holidays.
• Willingness to work across various store departments (gift wrapping, tills, sales floor) as needed.

Minimum requirements

• Help with product placement, ensuring the store follows visual merchandising standards.
• Handle customer inquiries and resolve issues with professionalism and courtesy.
• Support the store team in achieving sales targets.