Call Centre Agent (new accounts) - Mr Price Money

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

• Qualifications: Education Grade 12 Experience 1 year call centre experience (preferably in new accounts) Accounts applications processing experience (advantageous) Skills and knowledge Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa) Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries. Problem-Solving - quickly identifying issues and providing effective solutions Attention to detail - ensuring accuracy in customer information and account setup processes

Responsibilities: Ensure customers queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints. Telephonically confirm employment and personal details to verify information provided on the store application forms Update customers details on relevant Debtors systems to ensure an accurate and up-to-date customer details base Process all store card applications across all divisions to increase customer and credit base (outbound agents only) Whats in it for you…. Achieve your targets and enjoy incentives. We offer extensive learning and development opportunities to help you advance your career Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. Vibrant work environment - join a dynamic and energetic team where every day is a new adventure Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs