Parts Fulfilment Director-Middle East & Africa

We are seeking a Parts Fulfilment Director, to lead our end-to-end fulfillment operations, ensuring efficient processing, storage, and distribution of our technology solutions across Middle East & Africa. This role requires a strategic leader who can optimize the order fulfilment process responsible for overseeing and driving operational efficiency.

As Services Middle East & Africa, Parts Fulfilment Director, you provide leadership and management of Parts Supply / Demand / Repair / Inventory management teams. You build and maintain positive working relationships with your internal and external stakeholders including Field Service Operations, Distribution Center Warehousing, Product Management, Repair / Refurb and Procurement.

Your team is the backbone of ensuring we have the right parts in the field for use by our service engineers, and at the same time ensuring we have optimized inventory in the field (vans, and local stocking locations) and in our main warehouses/Distribution centers.

Primary focus is ensuring that our solutions and service teams in the MEA market are efficiently supported through efficient and effective access to, storage and distribution of spare parts in a timely and cost-effective manner.

• Responsible for the Middle East & Africa (MEA) field spares inventory and spares parts availability and supports indirect markets in MEA with their spare parts fulfilment as well as driving benefits of using genuine OEM parts and DNs various service solutions/tools to drive their respective service businesses.
• Oversees central and dispersed teams of staff across demand, supply and inventory management, providing field spares in MEA to over 300 field technicians. This also includes order management & repair for field replenishment.
• Works for the in-house Repair center quality to consistently drive improved standards across the countries & region.
• Effectively manage the regional distribution center cost & quality effectively.
• Review existing processes and develop short / medium term changes to processes to drive performance improvement.
• Drive major improvement in increased parts availability and ensuring we get the maximum value from the investment we make in inventory, leveraging continuous review of field engineering usage versus contract base.
• Consolidate supply planning requirements from all countries of MEA, interfacing with their local spare parts planning teams.
• Establish & leverage local harvesting strategy for aged legacy contract base in low-cost locations to remain competitive in respective markets.
• Sets key performance metrics and regularly assess the performance of the MEA spare parts management.

• A strong knowledge and demonstrated experience of managing spares parts inventory, repair and supply planning for a large-scale Field Services operation across MEA.
• Minimum 10 years experience in spares parts management, including working in a business with mature spares supply, repair and inventory processes.
• Regional scope of understanding with parts logistics and global- local indirect supply chain.
• Experience in a high SKU count spares part business, ideally more than 10,000 SKUs.
• Leading inventory management, supply planning and demand forecasting teams along with their processes, as well as delivering transformation improvements in performance.
• Managing & controlling inventory from Distribution centers and replenishment principles to many local field stocking points, in support of field technicians
• Has owned inventory targets as well as spare parts availability metrics.
• Familiar with rationalizing field and warehouse carried stock (Introducing new product lines whilst cleaning the house of legacy)
• Ability to deliver on improving availability of parts to our field technicians, but also at the same time reducing / optimizing stock held across the field network and held centrally.
• Experience of building appropriate demand forecasts that comprehends customer service levels, historical usage, as well as changes in make up our fleet of equipment in the field
• Ideally is experienced in:
  • supply planning with an element of refurbishment of field returned faulty parts
  • managing outbound freight costs (parcel), balancing re-order points / replenishment volumes with freight cost and carried inventory levels
  • managing supplier delivery
• Proven ability to grow and develop high performance teams.
• Strong relationship management skills required to build trusting relationships with cross functional and regional / field stakeholders. Use these relationships to support and challenge these stakeholders.
• Strong analytical and conceptual skills
• Bachelors degree level or equivalent by experience.
• Leadership skills with a proven track record to convince others through written and spoken communications. Able to deal with resistance.

Success in the position requires a strong supply chain mind set and experience of working in supporting field services in a large and matrixed corporation. There will be opportunity for the candidate to develop further in other areas of operations.

#LI-Hybrid #LI-EK1