Application Support Analyst

Job Description Hello, Application Support Analyst II Welcome to FNB, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen. As an Application Support Analyst, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators - people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious. To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager. Role Purpose

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.

• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective

• Responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses

• Mange the reduction of hours of unplanned downtime caused by faulty applications incidents

• Manage installation of planned system solutions and changes against required System Application Plan

• Improves user experience by pro-actively advising of issues or fixes being implemented on the system using the appropriate communication avenues.

• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress

• Comply, understand and implemental steps within IT development and meet governance in terms of legislative and audit requirements

• The overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures).

• Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime

• Manage IT projects to ensure successful implementation within agreed timelines

• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary

• Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required

• Responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment

• Manage own development to increase own competencies

• Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations

Education and Experience

• Bachelors degree in computer science, Information Technology, or a related field.

• 3 years experience within an Information Technology environment.

• Experience to a process Model tool

• OS administration (Linux, Windows server)

• Knowledge on Sailpoint IdentityIQ, A+ N+, Excel

• Understanding identity and Access governance and understanding of Segregation of Duties

• Proven experience in application support or a similar role.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Experience working with Service now.

• Branch experience added advantage.

• Knowledge of SQL, databases, and scripting languages.

You Will Have Access To

• Opportunities to network and collaborate.

• Challenging Working

• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to

• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now! #Post #FNB #LI-LM8 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 05/04/25 All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.