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Customer Service - Payments and Fraud Associate

Rare Carat Inc | Remote | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Rare Carat Inc with the position of Customer Service - Payments and Fraud Associate - Rare Carat Inc which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service - Payments and Fraud Associate - Rare Carat Inc below matches your qualifications.

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About us:
Launched in 2016 in Forbes as “Kayak” for diamonds, our company has been featured TechCrunch, NPR, USA Today, and CNBC - most recently in the New York Post for selling a record-setting $2.5m diamond online. In just 7 years, Rare Carat (www.rarecarat.com) has grown to be the #1 marketplace for diamonds in the United States, and was called the “Secret to buying a diamond” by the New York Times.
We have grown to over 160 employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.
Rare Carat is seeking a full-time, self-motivated, experienced Payment and Fraud Specialist.This role is responsible for answering customer payment questions, collecting payments,utilizing payment support software, and resolving disputes and chargebacks. Responsibilities:

  • Call customers to collect payment on incomplete invoices
  • Answer any and all customer questions about the payment process
  • Review, analyze, and gather information on incoming orders to spot trends and prevent
fraudulent order attempts
  • Communicate empathetically with cardholders to confirm order authenticity
  • Make and execute decisions regarding the validity of orders
  • Measure, track, and communicate data on fraudulent attempts and chargebacks on a
regular basis
  • Work cooperatively with the Payment Support team to recognize trends and update the
system accordingly
  • Utilize chat, email, and phone to update orders and resolve issues
  • Respond directly to our Payment Processors regarding chargebacks and disputes
  • Evaluate current processes and suggest any appropriate improvements to increase
efficiency, reduce loss, and enhance the customer experience Qualifications:

  • Banking experience strongly preferred
  • Strong organizational and problem-solving skills
  • Experienced closer using a friendly, outgoing, professional approach
  • Passionate about helping people make a great purchase
  • Ability to work independently in a fast-paced environment and adaptable to change
  • Not afraid to take ownership of decisions and leverage data to back up those decisions
  • Adept at communicating effectively to a variety of audiences
  • A team player who wants to contribute to a thriving culture
  • Strong Excel or Google Sheets experience
  • Ability to work remotely with a strong internet connection and personal device
  • Shipping experience (preferred but not required)
  • Fraud detection experience (preferred but not required)
  • Payment Processor software experience
  • E-commerce experience

Kindly fill out this form for the next steps!

Information :

  • Company : Rare Carat Inc
  • Position : Customer Service - Payments and Fraud Associate
  • Location : Remote
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service - Payments and Fraud Associate job info - Rare Carat Inc Remote above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service - Payments and Fraud Associate job info - Rare Carat Inc Remote in 2025-01-14 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-14 | Expired Date : 2025-02-13

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