Technology Implementations Specialist

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, well always find EMPATHY

The Technology Implementation Specialist plays a crucial role in supporting Boldrs client implementations by identifying, deploying, and optimizing AI & Technology solutions across both internal and client projects. You will manage a portfolio of initiatives across three key focus areas: internal AI opportunity identification, technology readiness assessments for clients, and end-to-end solution deployment. This is an impactful role where you will work on a mix of technical and consultative tasks, from conducting AI-readiness assessments to hands-on system deployment and integration. Youll work cross-functionally with clients and internal teams to ensure a smooth implementation tailored to each unique environment.

We are looking for an impact-driven individual who is passionate about using technology solutions to enhance Boldrs offerings and support our clients. We want you to bring your 110% to everything you do, helping us achieve our Purpose by sharing your unique talents, embodying our values, and providing exceptional client service.

• Internal Solution Development
• • Identify and prioritize opportunities for AI and Automation solutions within Boldrs internal operations, focusing on teams such as Talent Acquisition, HR/People, and Finance.
  • Lead the end-to-end process of researching, deploying, and optimizing solutions that enhance internal workflows and efficiency.
  • Manage any necessary technical elements, including scripting and API integrations, to ensure successful deployment.
• Readiness Assessments for Clients
• • Conduct technology readiness evaluations by analyzing client problem statements, desired outcomes, and documentation for client suitability.
  • Review client SOPs, ticket and volume analysis, and other critical documentation to assess potential areas of impact.
  • Provide clients with clear recommendations, including alternative solutions (e.g., automation or tool optimization), to maximize their outcomes.
• Solution Deployment for Clients
• • Support AI-ready / technology-ready clients through the complete implementation of chosen tools and solutions tailored to their specific needs.
  • Configure and deploy a variety of systems, whether embedded in client CRMs (e.g., Zendesk, Gorgias) or external AI platforms (e.g., Forethought, Kodif, PixieBrix).
  • Own the client journey from initial setup to full deployment, ensuring a seamless transition and client satisfaction.

Requirements

YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with keen attention to detail
• Passionate about client satisfaction and innovative technology

YOU HAVE…

• A Bachelors Degree in a relevant field or equivalent experience.
• 3+ years of experience in implementations, project management, or technology / AI solution deployment.
• Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
• Technical expertise, including proficiency with APIs, scripting, and integrating technology solutions into various systems.
• Familiarity with project management and CRM tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix).
• Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Project management certification (e.g., PMP) is a plus

Benefits

Base salary + benefits.

• • Paid Time Off
  • Training & Development
  • Mental Health Support
  • Global culture environment