System Analyst (Configurator)

We are looking for a business systems analyst with insurance experience to join our team and help us deliver innovative solutions for our clients.

Reporting to the DevSecOps Lead, the Business Systems Analyst will be responsible for analysing business requirements, designing technical system specifications, ongoing process mapping and improvement initiatives, testing and implementing software applications, and providing user support and training.

This individual will be responsible for the systems configurations (Sapiens, Jasper and other systems used by the division).

Education

• Bachelors degree/Diploma in Information Technology/Systems or Computer Science, engineering, software engineering or Equivalent years of work experience.
• Business Design and or Business Analysis diploma.
• SAFE Agile Certification or other AGILE development training.
• SQL and Related Qualification.

Knowledge, Skills and Experience

• Minimum of 5 years in an individual contributor Business Analysis role. Priority given to candidates who have led engagements.
• 8 years industry experience In Life insurance background. This includes but is not limited to Whole Life, Term, Disability Income and Universal life products, etc.
• Policy administration knowledge and implementation experience in the industry, specifically Life and Health solutions.
• Requirement gathering and documentation experience.
• Experience working with configurable enterprise systems.
• Must have experience with SQL queries, stored procedures.
• Must have a full understanding of all database structures and relationships in the database structures.
• Must have a full understanding how and when the business applications write to the database and what relationships are set up between database structures
• Exposure to IT operations with a strong understanding of deployment processes and standard best practices.
• Experience with SAFe, Agile workflow methodologies, Scrum/Kanban.
• Excellent written and verbal communication skills
• Excellent customer communication skills
• Knowledge of Sapiens Core Suite and Digital Platform will be advantageous.

Competencies

• Analysis
• Teamwork
• Results orientation
• Planning and organising
• Attention to detail
• Effective communication
• Ethics and integrity
• Client focus
• Relationship building

Requirements Gathering

• Work with business stakeholders and IT teams to elicit, document, and validate business requirements, systems integration, update, configurations and functional specifications.
• Provide guidance and a support to the business Analysis team while acting as a Subject Matter Expert, providing product expertise and leadership on the engagement.

Analyse Insurance Business Processes

• Analyse and evaluate existing or proposed systems and processes and recommend improvements or enhancements.

System Design & Configurations

• Design and propose new systems or modifications to existing systems to meet insurance business needs.
• Develop and implement software/system scripts and integrate workarounds to provide fixes to defined technical issues.
• Analyse and perform initial configuration and set up of plans, rules and tables in a system support of product definition preferred, analyse implemented solutions to verify objectives are met.

System Testing

• Working with the testing team, design and develop test plans, test cases, test scripts, and test data, as well as perform quality assurance testing and defect resolution.

Implementation and Deployment Oversight

• Coordinate, oversee and facilitate user acceptance testing, training, and deployment of software applications.
• Provide ongoing support and maintenance for software applications and troubleshoot and resolve issues as they arise.
• Communicate effectively with internal and external stakeholders and provide regular status updates and reports.

Compliance

• Ensure that system changes comply with insurance industry standards and regulations

Document technical support procedures, risk & governance

• Implement and manage IT policies and procedures to ensure compliance and security.
• Keep abreast of industry best practices and emerging technologies to improve the help desks effectiveness and continuously optimise and evolve solutions.
• Update / Design all application documentation aligned to the organisations standards and risk/governance frameworks.
• Identify technical risks and mitigate them (pre-, during & post).
• Participate in incident management & DR activity - applying critical thinking, problem-solving & technical expertise to get to the bottom of major incidents.
• Provide technical support and guidance to internal and external users when needed.