Team Lead - Application Support

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoples lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. Please note, the successful candidate will be required to work UK hours, 08:30 to 17:00, Monday to Friday, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays. We are currently looking to recruit a talented Application Support Team Leader who can manage and motivate the team, has a passion and desire for customer service and excels in their role. This role involves handling HR processes for an application support team. As Team Leader, you will be responsible for ensuring the team performs to the highest levels. You will need to have strong communication skills, both written and verbal. Key accountabilities include:

• Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognising strengths and weaknesses and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
• Point of contact for the team
• Ensuring training plans are clear and output driven

You will be able to:

• Demonstrate excellent customer service skills
• Effectively manage a team whilst maintaining positive working relationships
• Show flexibility in the role
• Demonstrate strong written and verbal communication skills
• Understand and articulate the companys goals and strategies to the team

Experience and Technical Knowledge

• Proven track record in delivering an excellent service
• People Management
• HR Processes
• Can demonstrate a passion for personal development
• Excellent time management skills with the ability to manage conflicting priorities

Were obsessed with making this the best job youve ever had! We want our teams to love working here, so weve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIs high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please dont hesitate to apply — wed love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.