IT Help Desk Analyst

Advanced Call Center Technologies, LLC | Johannesburg, Gauteng | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Advanced Call Center Technologies, LLC with the position of IT Help Desk Analyst - Advanced Call Center Technologies, LLC which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Help Desk Analyst - Advanced Call Center Technologies, LLC below matches your qualifications.

...

Help Desk Responsibilities:

  • Monitor VRUs and IVRs on an hourly basis
  • Update remote users with corporate antivirus software and any other software updates when applicable
  • Create, troubleshoot and resolve work orders
  • Troubleshoot user issues
  • Monitor Track IT ticketing system
  • Answer Help Desk line
  • Follow up on work orders with requestors
  • Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
  • Check resolutions on closed work orders daily
  • Update critical documentation in a timely manner
  • Administer VPN dual authentication tool
  • Provide direction and guidance to Help Desk staff
  • Backfill for Help Desk Manager

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 7 and 8 environments.
  • Must work weekends and flex schedule
  • Will be on call 7 days a week

Job Type: Full-time

Pay: R14 000,00 - R20 000,00 per month

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • IT or Help Desk: 1 year (Required)

Information :

  • Company : Advanced Call Center Technologies, LLC
  • Position : IT Help Desk Analyst
  • Location : Johannesburg, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Help Desk Analyst job info - Advanced Call Center Technologies, LLC Johannesburg, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Help Desk Analyst job info - Advanced Call Center Technologies, LLC Johannesburg, Gauteng in 2025-01-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobthird.com

Post Date : 2025-01-23 | Expired Date : 2025-02-22

Recomendations Jobs