Manager, Sales

Standard Bank | Roodepoort, Gauteng | ZA

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Lead, inspire and co-ordinate the Contact Centre management team to create motivated and engaged colleagues. 5 years team leadership & strategy experience, and…...

Job Overview
Business Segment: Insurance & Asset Management
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Type: Full-time
Job ID: 80427112
Date Posted: 7/2/2024

Job Description

Lead, inspire and co-ordinate the Contact Centre management team to create motivated and engaged colleagues. Set the vision for the development of the Contact Centre, staying abreast of new practices and technologies, ensuring that we maintain recognition for the quality of client service across all servicing channels. Design and implement change initiatives and strategic projects including the digital roadmap to deliver strategic change within the team aligned to the rest of Operations, client experience and WIN goals. Be responsible for the end to end client contact process and the client experience, supporting cross Company initiatives to drive improvements, improve efficiency and reduce complaints. Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight. Manage all aspects of budgets and risk within the team. Provide local Line Management to the IT Service desk, ensuring best practice across the team and driving performance aligned to IT goals and technical requirements. To provide support upwards to the Head of Client Operations and the rest of the Operations teams through sharing best practice and providing cover and assistance as required.

Qualifications

Minimum Qualifications
Type of Qualification: FAIS equivalent qualification and RE1( KI)

Experience Required
Personal and Business Banking
5-7 Years
5 years team leadership & strategy experience, and 7+ years experience in a similar banking/financial role

Additional Information

Behavioral Competencies:
Developing Strategies
Directing People
Embracing Change
Making Decisions
Convincing People
Challenging Ideas
Interacting with People
Thinking Positively
Upholding Standards
Producing Outputs

Technical Competencies:
Contact Centre Customer Relationship Management
Workflow Management
Operational Planning
Active Listening
Handling difficult calls
Continuous Process Improvement

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za

Information :

  • Company : Standard Bank
  • Position : Manager, Sales
  • Location : Roodepoort, Gauteng
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Manager, Sales job info - Standard Bank Roodepoort, Gauteng above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Manager, Sales job info - Standard Bank Roodepoort, Gauteng in 02-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 02-07-2024

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