Intern: Customer Experience

Job Description Looking for an Internship that will provide you with an experience like no other?

Have you got a passion for Customer service. Are you looking for an Internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.

Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth.
Key Responsibilities What will you gain exposure to?

The purpose of the role is to engage with existing Sage customers. Help our customers understand the contact paths and address any outstanding issues. In addition, the customer services agent will provide solutions to advisors, partners and alliances on various technical issues and problems relating to product.

Summary of your Day to Day

Call customers and update internal systems

Address any outstanding issue on the customers account

Educate the customer on who to reach out to solve issues.

Educate on how to use the IVR

Deliver timeous communication to the Customer Experience leads on any trends picked up during conversation

Requirements for the role

Computer literate

Good understanding of customers in the Accounting, Payroll & HR environment ·

Must demonstrate good interpersonal skills and work with internal and external customers.

Good communicator

Our Intern recruitment process:

Apply online with your CV and complete our screening process. If our Early Careers team believes you might be a match, you’ll be asked to complete a video interview (you’ll receive a link to complete a video interview within 1 week of applying).

If successful, you’ll join a shortlist of candidates for the assessment centre. This is a full-day virtual event taking place in July 2024. The assessment centre is a great opportunity for you to let your talents shine and showcase your skills! It’s a mixture of team and individual activities, so you can show us what you’re made of. From there, we will consider you for the apprenticeship position. If you require any additional support or special accommodations during your video interview or at the Assessment Centre stage, please email earlycareers@sage.com. We won’t let anything hold you back, so please do let us know exactly what you need to ensure that you can perform at your very best!

This role will commence on the 5th August 2024. Good luck!