Associate, Real Time

Concentrix | Cape Town, Western Cape | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of Associate, Real Time - Concentrix which was opened this.

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Workforce Management (WFM)

Location Cape Town, South Africa

Job Title:

Associate, Real Time

Job Description

Were looking for someone with Real Time who appreciates structure and can create functional order before things become chaos! Youll need to work systematically, think analytically and act swiftly to ensure efficiency.

What youll be doing

  • Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
  • Monitoring and tracking access issues across all levels and all required systems
  • Tracking and logging network issues to provide insights to operations and impacts on performance
  • Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
  • Retrieving all messages recorded on the attendance line
  • Monitoring workforce management as required

What youll need

  • Experience in travel industry advantageous
  • Real Time experience advantageous (external)
  • Excellent communication skills
  • Proficiency in MS Office
  • Excel skills (Advantageous)
  • Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
  • Clear credit and criminal records
  • Internal applicants must be in their current position for min 6months

Location:

ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000

Language Requirements:

Time Type:

Full time

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Information :

  • Company : Concentrix
  • Position : Associate, Real Time
  • Location : Cape Town, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Associate, Real Time job info - Concentrix Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Associate, Real Time job info - Concentrix Cape Town, Western Cape in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-03-10 | Expired Date : 2025-04-09

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