• Home
  • Job
  • Learning Services and Quality Manager

Learning Services and Quality Manager

TELUS Digital - | Woodstock, Western Cape 7925 | ZA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TELUS Digital - with the position of Learning Services and Quality Manager - TELUS Digital - which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Learning Services and Quality Manager - TELUS Digital - below matches your qualifications.

...

  • Manages the QA Team by setting their weekly goals and specific tasks, subsequently monitoring their performance against these established goals / objectives. Ensures that Client and Company requirements for Customer Experience, as well as the programs CE goals / objectives, are met with the contribution of QA Auditors.
  • Oversees the generation of accurate reports drafted on QA matters before forwarding to the requisitioning party. Oversees the proper collation of data provided by various parties. Makes recommendations, as required, to address QA and CE-specific issues / concerns. Ensures that reports are accurately processed, delivered, and documented following the company policies.
  • Advises quality assurance issues to the different units during meetings of key stakeholders. Reports auditing updates, discusses issues and identifies possible interventions with concerned departments
  • Designs and implements action plans, policies, and procedures to guarantee high CSAT performance of the company as directed by Management a. Coordinates with other departments for calibration and support as necessary.
  • Studies, designs and decides on the QA tools, e.g. QA audit forms and CTQ attributes, to be used for his program to ensure the companys performance on QA metrics like CSAT
  • Attends and / or facilitates conference calls and meetings with clients, CE staff, and/or other internal departments regarding QA data and issues. Spearheads and / or attends meetings and conference calls to ensure accurate dissemination of QA-specific items
  • Coaches, mentors, conducts one-on-one discussions and manages the performance of QA team members regarding work ethics, productivity, KPIs and career growth. Devises development plans, performance interventions, and career paths and prepares them to handle increased responsibilities.
  • Keeps abreast on departmental morale as derived from discussions with QA staff. Maintains an atmosphere of open communication by scheduling regular group discussions with team members to illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by QA team members.
  • Prepares the payroll files based of his/her direct reports attendance. Ensures the timely submission of payroll files to Compensation & Benefits for the on-time and accurate crediting of salaries. Coordinate Training Delivery: • Identifies areas of opportunity within the account and address them; • Schedules training rooms and trainers; • Provides supervision of courses through trainer/training evaluations and proper feedback; • Monitors course attendance and performance; • Assigns trainers tasks and activities based on availability; • Schedules vacation days and compensation days Training the Trainers:
    • Provides orientation to new trainers;
    • Shares best practices with the trainers;
    • Ensures Trainers have the knowledge of the accounts procedures and processes;
    • Sets department rules and expectations.
    • Enforcing Account Policies and Procedures:
    • Ensures that the accounts and Training standard procedures are being followed properly;
    • Provides coaching and developing for trainers who dont properly adhere to directives;
    • Develops new policies and procedures based on the departments needs at the time.
    • Analyze Trainer Performance and Reporting:
    • Reviews and analyzes the reports that are sent by trainers;
    • Reorganizes trainer tasks and activities based on availability and findings;
    • Compiles department bonus reports based on trainer performance;
    • Performs evaluations of training and provide feedback.
    • Content and Material Development:
    • Works alongside trainers, Q.A managers and Shift Managers to identify specific needs;
    • Uses findings to coordinate development of contents and material that will address their areas of opportunity;
    • Ensures that trainers are properly trained on working with different material;
    • Adapts existing material to different account situations
    Minimum requirements:
    • 2 years experience in Learning Services and Management
    • 2 years experience in Quality Assurance
    • Proficiency in Google Workspace

Information :

  • Company : TELUS Digital -
  • Position : Learning Services and Quality Manager
  • Location : Woodstock, Western Cape 7925
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Learning Services and Quality Manager job info - TELUS Digital - Woodstock, Western Cape 7925 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Learning Services and Quality Manager job info - TELUS Digital - Woodstock, Western Cape 7925 in 2025-03-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobthird.com

Post Date : 2025-03-10 | Expired Date : 2025-04-09

Recomendations Jobs