Service Consultant

Nedbank | Cape Town, Western Cape | ZA

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Consultant - Nedbank below matches your qualifications.

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Job Requisition and Specialist Recruiter details REQ: 138496 Role: Service Consultant Area: Montaque Gardens, Cape Town Specialist Recruiter: Lebohang Monate Advert closing date: 19/03/2025 Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. Job Responsibilities Client Engagement:
  • Address any concerns relating to the queue flow or digital devices.
  • Assist client to download online applications and resolve any log in issues.
  • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
  • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
  • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
  • Discover clients service and digital needs through connecting, understanding and delivering financial solutions with care.
  • Educate clients and potential clients on how to subscribe and service their account.
  • Educate clients on self-service, digital functionality and features.
  • Facilitate a conversation with the client to assist them to complete their service needs online.
  • Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
  • Meet, greet, establish and clarify client needs and verify documentation and direct clients.
  • Nurture strong, long-standing client relationships.
  • Own the client request end to end and route for alternative intervention if not equipped to service the client.
  • Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
  • Accept and service cash transactions over the counter.
  • Action control check list applicable to teller, enquiries and foreign functions daily.
  • Balance and secure branch stock holding (e.g. cards).
  • Control the queuing process and prioritise clients with special needs.
  • Destroy old stock (e.g. cards) identified by reports.
  • Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
  • Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
  • Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
  • Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
  • Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
  • Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
  • Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
  • Mitigate risk by controlling counter and drop safe limits according to policy.
  • Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
  • Act in the clients interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
  • Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
  • Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
  • Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
  • Diploma
Preferred Qualification
  • Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
  • 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
  • Customer service principles
  • Product Knowledge
  • Problem solving skills
  • Relationship management
  • Nedbank security policies and procedures
  • Governance, Risk and Controls
  • Forex product
Behavioural Competencies
  • Building Customer Loyalty
  • Earning Trust
  • Collaborating
  • Managing Work
  • Adaptability
  • Stress Tolerance
  • Continuous Learning
- Please contact the Nedbank Recruiting Team at +27 860 555 566

Information :

  • Company : Nedbank
  • Position : Service Consultant
  • Location : Cape Town, Western Cape
  • Country : ZA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Consultant job info - Nedbank Cape Town, Western Cape above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Consultant job info - Nedbank Cape Town, Western Cape in 2025-03-18 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-03-18 | Expired Date : 2025-04-17

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