CIT Device Monitoring Consultant

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. We are NCR. We power incredible experiences that make life easier. Were changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. Weve been around more than 130 years and were just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it! Key areas of responsibilities

• Monitor connectivity of ATMs to the host and resolve all terminal status issues and errors
• Maintain cash centre uptime SLAs
• Maintain site uptime SLAs
• Excellent relation building between 3rd parties
• Adhere to strict guidelines and protocols regarding 3rd parties engagements
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and cash optimizations
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house Spark Manage software
• Follow up and action all open events timeously
• Ensure optimal route planning when dealing with CIT 3rd parties
• Ensure constant revision and refining of processes and procedures

Be available for the on-call cycle on weekends, public holidays or weekend shift work Basic qualifications

• Academic Grade 12.
• Telephonic support and coordinating experience
• Fully computer literate across Microsoft Office
• Strong verbal, written communications and presentation skills
• Ability to communicate effectively with the management team and stakeholders Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.