Sales Support Consultant

CAREER OPPORTUNITY The Tied Agency Distribution department has opportunities for a Sales Support Consultant to join their team (Sanlam Head Office Bellville). JOB DESCRIPTION The incumbent will play a key role in supporting the Sales Team, Senior Business Development Manager and Operations Manager in the Tied Agency Distribution department in Santam
PRINCIPAL ACCOUNTABILITIES The responsibilities include but not limited to: 1. Administrative support

• Effectively solve escalations/complaints and the management of expectations whilst utilising available resources, including referral to other stakeholders/departments
• Offer administration and business support in facilitating the completion of requests within published service level agreements.
• Formulate structured reports to Snr BDM’s, BDM’s and practices
• Administration support to the BDM’s, Senior BDM and Operations Manager
• Manage the diary of a Senior BDM by scheduling appointments and following up on diary requests to ensure appropriate and constructive allocation of time
• Timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged
• Drafts minutes of meetings as and when required, including following up on action list
• Co-ordinate training schedules with the various product providers
• Co-ordinate and manage logistics of workshops and development days
• Co-ordinate and facilitate marketing & branding requests from advisers & BDM’s
• Manage volumes of requests received in workflow system, including tasks allocated to other Sales Support team members

Secondary responsibilities include, but not limited to:
Offer administrative support to Operations team
Offer support to Operations team with regards to STA commission file processing 2. Travel Co-ordination:

• Co-ordinate travel arrangements of Senior BDM
• Ensure adherence to Santam group travel and procurement policies

QUALIFICATIONS AND EXPERIENCE

• Relevant tertiary qualification
• At least three years’ experience as an Administrative Assistant in a corporate team and/ or responsible for supporting senior management
• Experience in engagement with key business and external partners across all levels (including senior levels) on behalf of the line manager / Senior BDM
  

KNOWLEDGE

• Administrative support capabilities
• Project and/or process management skills

SKILLS

• Computer literate (Advanced Excel, Word, PowerPoint and Sharepoint)
• Strong co-ordination, organisational and planning skills
• Excellent interpersonal, communication and networking skills
• Results orientated, pro-active and deadline driven
• High stress tolerance : Ability to operate under pressure
• Strong quality and client service orientation
• Attention to detail
• Sound analysis skills
• Confidentiality
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities
• Ability to work and make decisions independently

COMPETENCIES

• Client focus
• Collaborative
• Flexibility and adaptability
• Innovative
• Drive results
• Planning and organising
• Interpersonal savvy
• Stakeholder management
• Resilient

ABOUT THE COMPANY Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.